Black Mint Software provides technical support for all Concise Beam V4 users with a current license. I also provide technical support to users of Concise Beam evaluating the program for commercial use. Users with expired licenses can also contact me for help, though since I can only support the latest release of Concise Beam my ability to help may be limited. I am not able to provide design review or offer any engineering or design advice. I am also not able to provide support to students using Concise Beam under an educational or evaluation license. Students should obtain support from their faculty teachers or supervisors.

Concise Beam is serviced in English through www.BlackMint.com. I do not provide telephone support. Also, please note that I am not able to provide engineering advice or design review of your Concise Beam model. Concise Beam is designed to be used solely by, or under the direct supervision of, a qualified structural engineer. Concise Beam cannot protect against an unsafe beam design if the beam is modelled incorrectly or is beyond the scope or capability of the program.

Prior to contacting me for support please see the ReadMe file and ensure that you have downloaded and installed the latest release of Concise Beam. I can only support this latest release. If you are questioning the calculated results then please recheck your input and perform at least minimal hand calculations to confirm and illustrate the problem. You may be asked to provide these calculations.

If you have any questions/comments about Concise Beam V4 or your license you may e-mail me at,

When contacting me by e-mail please provide me with the following;

• Your Customer ID (which you can get from your license key email or receipt), or note that you are evaluating the program,
• The version of Windows you are using (e.g. Windows 7 or 10),
• The version of Concise Beam you are using (e.g. 4.65b),
• A detailed description of the problem you are having, including a sequence of steps leading up to your problem, if appropriate, and
• Attach any Concise Beam problem files that may illustrate your problem, if appropriate. Sending a PDF of your output is not usually sufficient.

In order to prevent my return emails from being caught in your SPAM filter please ask your IT people to add BlackMint.com to your White list. You should also add my email address to your address book.